/* ======================================
   Variables y Reset Global
   ====================================== */
* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

:root {
    --primary-blue: #00A3E0;
    --secondary-green: #34D399;
    --dark-bg: #0A0B1E;
    --dark-secondary: #12132B;
    --card-bg: rgba(255, 255, 255, 0.05);
    --card-hover: rgba(255, 255, 255, 0.08);
    --glass-border: rgba(255, 255, 255, 0.1);
    --glass-border-hover: rgba(255, 255, 255, 0.2);
    --text-primary: #FFFFFF;
    --text-secondary: #A1A1AA;
    --text-muted: #71717A;
    --success-green: #34D399;
    --error-red: #EF4444;
    --warning-yellow: #F59E0B;
    --gradient-1: linear-gradient(135deg, #00A3E0 0%, #34D399 100%);
    --gradient-2: linear-gradient(135deg, #667EEA 0%, #764BA2 100%);
    --shadow-sm: 0 2px 8px rgba(0, 0, 0, 0.1);
    --shadow-md: 0 4px 16px rgba(0, 0, 0, 0.2);
    --shadow-lg: 0 8px 32px rgba(0, 0, 0, 0.3);
    --shadow-glow: 0 0 40px rgba(0, 163, 224, 0.3);
}

/* ======================================
   Body y Contenedor Principal
   ====================================== */
body {
    font-family: 'Outfit', sans-serif;
    background: var(--dark-bg);
    min-height: 100vh;
    display: flex;
    justify-content: center;
    align-items: center;
    padding: 20px;
    color: var(--text-primary);
    position: relative;
    overflow-x: hidden;
}

body::before {
    content: '';
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: 
        radial-gradient(circle at 20% 50%, rgba(0, 163, 224, 0.2) 0%, transparent 50%),
        radial-gradient(circle at 80% 80%, rgba(52, 211, 153, 0.15) 0%, transparent 50%),
        radial-gradient(circle at 40% 20%, rgba(102, 126, 234, 0.1) 0%, transparent 50%);
    pointer-events: none;
    z-index: 1;
}

.container {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 100%;
    z-index: 2;
    position: relative;
}

/* ======================================
   Formulario Principal
   ====================================== */
.form-container {
    background: var(--card-bg);
    backdrop-filter: blur(20px);
    -webkit-backdrop-filter: blur(20px);
    border: 1px solid var(--glass-border);
    border-radius: 24px;
    padding: 40px;
    max-width: 800px;
    width: 100%;
    box-shadow: var(--shadow-lg);
    animation: fadeIn 0.6s ease-out;
}

/* ======================================
   Header
   ====================================== */
.header {
    text-align: center;
    margin-bottom: 40px;
}

.logo-wrapper {
    display: inline-block;
    padding: 12px;
    background: var(--card-bg);
    border: 1px solid var(--glass-border);
    border-radius: 16px;
    margin-bottom: 24px;
    backdrop-filter: blur(10px);
}

.logo {
    width: 80px;
    height: 80px;
    display: block;
    filter: brightness(1.2);
}

.title {
    font-size: 32px;
    font-weight: 700;
    background: var(--gradient-1);
    background-clip: text;
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    margin-bottom: 8px;
    animation: glow 3s ease-in-out infinite alternate;
}

@keyframes glow {
    from { filter: drop-shadow(0 0 20px rgba(0, 163, 224, 0.5)); }
    to { filter: drop-shadow(0 0 30px rgba(52, 211, 153, 0.5)); }
}

.subtitle {
    color: var(--text-secondary);
    font-size: 15px;
    font-weight: 400;
    line-height: 1.5;
}

/* ======================================
   Alertas
   ====================================== */
.alert {
    padding: 16px 20px;
    border-radius: 12px;
    margin-bottom: 24px;
    display: flex;
    align-items: center;
    gap: 12px;
    animation: slideDown 0.3s ease-out;
    border: 1px solid;
}

.alert-success {
    background: rgba(52, 211, 153, 0.1);
    border-color: rgba(52, 211, 153, 0.3);
    color: var(--success-green);
}

.alert-error {
    background: rgba(239, 68, 68, 0.1);
    border-color: rgba(239, 68, 68, 0.3);
    color: var(--error-red);
}

@keyframes slideDown {
    from {
        opacity: 0;
        transform: translateY(-10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* ======================================
   Sección de Tipo de Ticket
   ====================================== */
.ticket-type-section {
    margin-bottom: 32px;
    animation: fadeInUp 0.5s ease-out;
}

.section-label {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 13px;
    font-weight: 600;
    color: var(--text-primary);
    text-transform: uppercase;
    letter-spacing: 1px;
    margin-bottom: 16px;
}

.section-label i {
    color: var(--primary-blue);
    font-size: 16px;
}

.ticket-type-options {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
}

.ticket-option {
    position: relative;
    cursor: pointer;
}

.ticket-option input[type="radio"] {
    position: absolute;
    opacity: 0;
    pointer-events: none;
}

.ticket-card {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 20px;
    background: rgba(255, 255, 255, 0.03);
    border: 2px solid var(--glass-border);
    border-radius: 16px;
    transition: all 0.3s ease;
}

.ticket-option input[type="radio"]:checked ~ .ticket-card {
    background: rgba(0, 163, 224, 0.1);
    border-color: var(--primary-blue);
    box-shadow: 0 0 20px rgba(0, 163, 224, 0.3);
}

.ticket-card:hover {
    background: rgba(255, 255, 255, 0.05);
    border-color: var(--glass-border-hover);
    transform: translateY(-2px);
}

.ticket-icon {
    width: 48px;
    height: 48px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 24px;
    transition: all 0.3s ease;
}

.incident-icon {
    background: rgba(239, 68, 68, 0.1);
    color: var(--error-red);
}

.request-icon {
    background: rgba(52, 211, 153, 0.1);
    color: var(--success-green);
}

.ticket-option input[type="radio"]:checked ~ .ticket-card .incident-icon {
    background: var(--error-red);
    color: white;
}

.ticket-option input[type="radio"]:checked ~ .ticket-card .request-icon {
    background: var(--success-green);
    color: white;
}

.ticket-content h3 {
    font-size: 16px;
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: 4px;
}

.ticket-content p {
    font-size: 13px;
    color: var(--text-secondary);
}

/* ======================================
   Formulario - Campos
   ====================================== */
.form-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
    margin-bottom: 20px;
}

.form-group {
    animation: fadeInUp 0.5s ease-out backwards;
}

.form-group:nth-child(1) { animation-delay: 0.1s; }
.form-group:nth-child(2) { animation-delay: 0.2s; }
.form-group:nth-child(3) { animation-delay: 0.3s; }
.form-group:nth-child(4) { animation-delay: 0.4s; }
.form-group:nth-child(5) { animation-delay: 0.5s; }
.form-group:nth-child(6) { animation-delay: 0.6s; }

.input-label {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 13px;
    font-weight: 500;
    color: var(--text-primary);
    margin-bottom: 8px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.input-label i {
    color: var(--text-secondary);
    font-size: 14px;
}

.required {
    color: var(--error-red);
    font-size: 12px;
    margin-left: 2px;
}

.help-link {
    margin-left: auto;
    color: var(--primary-blue);
    text-decoration: none;
    font-size: 12px;
    text-transform: none;
    letter-spacing: normal;
    transition: color 0.3s ease;
}

.help-link:hover {
    color: var(--secondary-green);
}

.help-text {
    color: var(--text-muted);
    font-size: 11px;
    text-transform: none;
    letter-spacing: normal;
    margin-left: 4px;
}

.input-wrapper {
    position: relative;
}

.form-input {
    width: 100%;
    padding: 14px 16px;
    background: rgba(255, 255, 255, 0.03);
    border: 1px solid var(--glass-border);
    border-radius: 12px;
    color: var(--text-primary);
    font-size: 15px;
    font-weight: 400;
    transition: all 0.3s ease;
}

.form-input:focus {
    outline: none;
    border-color: var(--primary-blue);
    background: rgba(255, 255, 255, 0.05);
    box-shadow: 0 0 0 3px rgba(0, 163, 224, 0.1);
}

.form-input::placeholder {
    color: var(--text-muted);
}

.form-textarea {
    min-height: 120px;
    resize: vertical;
    font-family: 'Outfit', sans-serif;
}

/* ======================================
   File Upload
   ====================================== */
.file-upload-wrapper {
    position: relative;
}

.file-upload-wrapper input[type="file"] {
    position: absolute;
    opacity: 0;
    width: 100%;
    height: 100%;
    cursor: pointer;
}

.file-upload-label {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 12px;
    padding: 20px;
    background: rgba(255, 255, 255, 0.03);
    border: 2px dashed var(--glass-border);
    border-radius: 12px;
    cursor: pointer;
    transition: all 0.3s ease;
}

.file-upload-label:hover {
    background: rgba(255, 255, 255, 0.05);
    border-color: var(--primary-blue);
}

.file-upload-wrapper input[type="file"]:focus + .file-upload-label {
    border-color: var(--primary-blue);
    box-shadow: 0 0 0 3px rgba(0, 163, 224, 0.1);
}

#file-name {
    margin-top: 8px;
    font-size: 13px;
    color: var(--text-secondary);
}

.error-text {
    color: var(--error-red);
    font-size: 12px;
    margin-top: 8px;
}

/* ======================================
   Botón Submit
   ====================================== */
.submit-btn {
    width: 100%;
    padding: 16px;
    background: var(--gradient-1);
    border: none;
    border-radius: 12px;
    color: white;
    font-size: 15px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 1px;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 12px;
    transition: all 0.3s ease;
    margin-top: 32px;
    position: relative;
    overflow: hidden;
}

.submit-btn::before {
    content: '';
    position: absolute;
    top: 0;
    left: -100%;
    width: 100%;
    height: 100%;
    background: linear-gradient(90deg, transparent, rgba(255, 255, 255, 0.2), transparent);
    transition: left 0.5s ease;
}

.submit-btn:hover::before {
    left: 100%;
}

.submit-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 24px rgba(0, 163, 224, 0.4);
}

.submit-btn:disabled,
.submit-btn.loading {
    opacity: 0.7;
    cursor: not-allowed;
}

.submit-btn.loading::after {
    content: '';
    position: absolute;
    width: 20px;
    height: 20px;
    right: 20px;
    border: 2px solid white;
    border-radius: 50%;
    border-top-color: transparent;
    animation: spin 0.6s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

/* ======================================
   Popup
   ====================================== */
.overlay {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.8);
    z-index: 999;
    backdrop-filter: blur(5px);
}

.popup {
    display: none;
    position: fixed;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    background: var(--dark-secondary);
    border: 1px solid var(--glass-border);
    border-radius: 20px;
    padding: 0;
    max-width: 500px;
    width: 90%;
    max-height: 70vh;
    overflow: hidden;
    z-index: 1000;
    box-shadow: var(--shadow-lg);
}

.popup-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 20px 24px;
    background: var(--card-bg);
    border-bottom: 1px solid var(--glass-border);
}

.popup-header h3 {
    display: flex;
    align-items: center;
    gap: 10px;
    color: var(--text-primary);
    font-size: 18px;
    font-weight: 600;
}

.popup-header h3 i {
    color: var(--primary-blue);
}

.popup-close {
    background: transparent;
    border: none;
    color: var(--text-secondary);
    font-size: 20px;
    cursor: pointer;
    transition: color 0.3s ease;
    padding: 4px;
}

.popup-close:hover {
    color: var(--error-red);
}

.popup-content {
    padding: 24px;
    overflow-y: auto;
    max-height: calc(70vh - 70px);
}

.tutorial-section {
    margin-bottom: 24px;
}

.tutorial-section:last-child {
    margin-bottom: 0;
}

.tutorial-section h4 {
    display: flex;
    align-items: center;
    gap: 8px;
    color: var(--text-primary);
    font-size: 16px;
    margin-bottom: 12px;
}

.tutorial-section h4 i {
    color: var(--primary-blue);
}

.tutorial-section ol {
    margin-left: 20px;
    color: var(--text-secondary);
    line-height: 1.8;
}

.tutorial-section code {
    background: var(--card-bg);
    padding: 2px 6px;
    border-radius: 4px;
    color: var(--primary-blue);
    font-family: 'JetBrains Mono', monospace;
    font-size: 13px;
}

.tutorial-section kbd {
    background: var(--card-bg);
    border: 1px solid var(--glass-border);
    padding: 2px 6px;
    border-radius: 4px;
    color: var(--text-primary);
    font-family: 'JetBrains Mono', monospace;
    font-size: 12px;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.2);
}

/* ======================================
   Animaciones
   ====================================== */
@keyframes fadeIn {
    from {
        opacity: 0;
        transform: scale(0.95);
    }
    to {
        opacity: 1;
        transform: scale(1);
    }
}

@keyframes fadeInUp {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* ======================================
   Responsive
   ====================================== */
@media (max-width: 768px) {
    .form-container {
        padding: 24px;
    }
    
    .title {
        font-size: 24px;
    }
    
    .form-grid {
        grid-template-columns: 1fr;
    }
    
    .ticket-type-options {
        grid-template-columns: 1fr;
    }
    
    .popup {
        width: 95%;
    }
}

@media (max-width: 480px) {
    .form-container {
        padding: 20px;
    }
    
    .title {
        font-size: 20px;
    }
    
    .subtitle {
        font-size: 14px;
    }
    
    .ticket-card {
        padding: 16px;
    }
    
    .ticket-icon {
        width: 40px;
        height: 40px;
        font-size: 20px;
    }
}